At Stratus, we take immense pride in being a leading managed IT services provider, delivering top-notch solutions to our valued customers.
Our commitment to excellence is reflected in the proactive IT technical support we offer, ensuring that our client's IT infrastructure operates smoothly and securely. We understand the criticality of IT systems for businesses, and that's why we employ continuous monitoring to identify and address potential issues before they escalate. With our vigilant monitoring, we can swiftly resolve problems, preventing any disruptions to our client's operations and enabling them to focus on their core business activities.
Solutions we provide:
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Proactive IT Technical Support
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ITSM Framework & ITIL Principles
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Tailored, Cost-Effective Solutions
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24/7 Monitoring
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Swift Problem Resolution
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Incident & Problem Management
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Optimized IT Performance
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How We Do It
Proactive IT Technical Support
As a part of our service, we adopt an ITSM (IT Service Management) framework that revolves around ITIL (Information Technology Infrastructure Library) principles. This foundation allows us to implement robust incident and problem management processes, streamlining our workflows and providing efficient solutions to any IT-related challenges our clients may encounter.
By adhering to ITIL processes, we ensure consistent, high-quality service delivery, empowering businesses to enhance their IT performance and maintain a competitive edge. In addition to our proactive approach and ITIL-based practices, we are dedicated to providing cost-effective IT support solutions tailored to our client's specific needs.
Our customized support packages align with their budgetary requirements, making sure they receive excellent service without exceeding their financial boundaries. As a result, Stratus becomes a trusted partner in our client's growth and success, helping them optimize their IT operations and drive their businesses towards continued growth.
Customer Stories
Hear it from our customers
Contact Us
Get in touch and speak to an expert today
If you have any questions about our IT support service please send us a message using the form below.
“We have been with Stratus for a while now and have received responsive, knowledgeable and helpful IT services to support our design office. We selected Stratus with their in-depth knowledge of Autodesk and Microsoft systems. Their staff are available at all times to solve IT issues that arise and continuously monitor the IT system. I would be more than happy to recommend Stratus as an outstanding IT service provider.”
Lorenzo Canal
Managing Director
Urban Solutions Ltd
“Safety First NZ Ltd have been involved with Stratus for many years and find their service exemplary. Staff have always responded quickly to any concerns raised and have provided highly professional advice on numerous occasions – they go beyond the call of duty. Highly recommend.”
Jenny Maxwell
Managing Director
Safety First New Zealand Ltd
“Having fast, efficient and accessible IT support is crucial to our business – if there is ever an issue we need resolved, Stratus are immediately on the job, meaning our staff are able to be back to work quickly, maintaining productivity. During lockdown, we went from 5 offices to over 70 home office set-ups. The Stratus team were instrumental in enabling our staff to access company servers so we barely missed a beat. We have found Stratus to be consistently helpful, competent and friendly”
Jeni Dickson
Studio Assistant
Stephenson and Turner Ltd
“We have been onboard with Stratus through some of the most recent trying times, as we transition to running a business from both the traditional office and our ‘home offices’. The friendly technicians and quick on-hand support have been vital – as we continue to explore options to work from a variety of locations. We have found the proactive advice helpful in forward planning our next IT decisions.”
Caroline Peacocke
Pacific Environments NZ
Stratus
Harbourside Business Park, Unit 1, 485A Rosebank Road, Avondale, Auckland
